Orders over $45 ship free, excluding Alaska and Hawaii. Other orders ship for a flat rate of $9.99.
Our standard processing time is 4–6 business days before an order leaves our factory. We ship Monday through Friday, excluding holidays. Carrier transit time begins after the order has shipped.
Need your order sooner? In the order-notes or special-instructions box in your cart, write RUSH REQUEST — Need by [date]. A rush note is a request, not a guarantee. Rush processing depends on production capacity and product availability. Expedited carrier service and rush handling may require an additional charge. Do not assume the request has been accepted until Butterfields confirms it.
Carrier transit time begins after the order has shipped. Orders to the West Coast can take approximately 5–10 business days in transit. Orders to Alaska or Hawaii can take at least 15 business days. Processing and transit times are estimates; carrier delivery dates are not guaranteed.
Because candy is a food product, we do not accept physical returns or restock returned candy. If your order arrives damaged, melted, incorrect, or defective, contact us within 30 days at 252-459-2577 or sales@butterfieldscandies.com. Include your order information and clear photographs when possible. We will review the issue and provide a replacement or refund when appropriate; you will not be asked to return the candy.
We do not provide refunds or replacements based only on personal taste preference. Please review the What to Expect, Ingredients, and Allergens information before ordering.