Refund policy
Returns, Order Problems, and Refunds
We want every Butterfields order to arrive in the condition it left our factory. Because candy is a food product, we do not accept physical returns or restock returned candy. Please do not mail candy back to us.
Damaged, Melted, Incorrect, Incomplete, or Defective Orders
If an order purchased directly from Butterfields arrives damaged, melted, incorrect, incomplete, or defective, contact us within 14 days of delivery. We will review the issue and, when appropriate, provide a replacement, store credit, or refund to the original payment method.
•Your name and preferred contact information
•Your order number or other proof of purchase
•A brief description of the problem
•Clear photographs of the candy, packaging, and shipping box when possible
You will not be asked to return the candy. Please keep or safely discard it after we have the information needed to review the claim.
Personal Taste, Changes of Mind, and Ordering Errors
Butterfields Buds are traditional hard candy. They are designed to dissolve slowly, and their fruit- and spice-forward flavors are balanced. Taste is personal.
We do not provide refunds, replacements, or store credit when an order arrived safe, correct, and as described but:
•A customer does not care for a flavor or texture
•A customer changes their mind
•A customer orders the wrong product or quantity
•A customer orders more candy than they need
Please review the product description, ingredients, allergens, and What to Expect information before ordering. If you are new to Butterfields, the Signature Sampler is the best way to explore the flavors and find your favorite.
Shipping Information Supplied by the Customer
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, loss, or damage caused by an incorrect or incomplete address supplied at checkout. Additional shipping charges may apply if an order must be reshipped.
Heat, Humidity, and Restricted Delivery Locations
Butterfields candies are made without preservatives and are sensitive to heat and humidity. Store opened candy in an airtight container in a cool, dry place.
We cannot guarantee freshness for products shipped internationally, to a P.O. box or APO/FPO address, or to a UPS Access Point location. Orders sent to these locations are not eligible for a refund or replacement based on heat, humidity, or extended transit time.
Purchases From Other Sellers
If you purchased Butterfields from an authorized retailer, contact that retailer directly and follow its return or refund policy. We cannot guarantee the storage, handling, or condition of candy sold by unauthorized third-party sellers or marketplaces.
Refund Processing
Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the order problem was caused by Butterfields. Processing time after approval depends on the customer’s bank or payment provider.
This policy applies to orders placed on or after September 9, 2026 and does not limit any rights required by applicable law.