Frequently Asked Questions
Before the fruit, there is the bud. Every peach, cherry, and lemon starts as a small bud on a branch, holding everything the fruit will become. Our candy is shaped the same way: a small piece that holds the whole flavor of the fruit. That is why Butterfields has always called them Buds.
About the Candy
They are old-fashioned hard candy with a glasslike look and feel. We do not recommend biting into them.
Butterfields is old-fashioned hard candy, not a chewy or gummy candy. Each piece is meant to dissolve slowly. Our flavors are fruit- or spice-forward and balanced rather than made to taste like a dessert. Because every batch is made by hand, the pieces will not have the perfectly uniform size, color, or finish of mass-produced candy.
Yes. Butterfields candies are vegan, gluten-free, and dairy-free.
Yes. All Butterfields candies contain coconut, which is classified as a tree nut. Please review the ingredient and allergen information on the individual product page before ordering.
No. Our colors come from fruit and vegetable sources, including red carrot, turmeric, grapes, and spirulina, depending on the flavor.
Most Butterfields flavors use natural flavor. Our Peach Buds contain both natural and artificial peach flavor. This is part of the longstanding recipe I chose to preserve. Mixed assortments that include Peach Buds also contain that flavoring.
Yes. Sugar Free Peach Buds are available in an 8-ounce cello bag and a mason jar. They contain isomalt rather than sugar. Please see the product page for current availability and complete ingredients.
Coconut is part of the traditional recipe and is used during the hand-folding process to keep the candy from sticking. Small pieces also remain in the finished candy. It is not a strong coconut flavor, but coconut is a tree nut and must be treated as an allergen.
We make the candy by hand in small batches. Natural color sources and the light sugar coating can also affect how bright each piece looks. Small variations in color, shape, and size are normal.
Humidity is the enemy of hard candy. Keep Butterfields in an airtight container in a cool, dry place, away from heat and moisture.
No. Some flavors have a bright or tart finish, but we do not currently make sour candy.
Ordering and Shipping
Orders over $45 ship free, excluding Alaska and Hawaii. Other orders ship for a flat rate of $9.99. Current rates and eligibility are shown at checkout.
Our standard processing time is 4–6 business days. This is the time we need to prepare and pack the order before it leaves our factory. We ship Monday through Friday, excluding holidays. Carrier transit time begins after the order has shipped.
Yes. In the order-notes or special-instructions box in your cart, write RUSH REQUEST — Need by [date]. If you have already placed the order, contact us immediately at 252-459-2577 or sales@butterfieldscandies.com and include your order number and needed-by date.
A note is a request, not a guarantee. Rush processing depends on production capacity and product availability. Expedited carrier service and rush handling may require an additional charge. We will confirm whether we can meet your requested date and explain any additional cost. Do not assume a rush request has been accepted until you receive confirmation from Butterfields.
We ship from Nashville, North Carolina. Orders to the West Coast can take 5–10 business days in transit. Orders to Alaska or Hawaii can take at least 15 business days. These are estimates, not guaranteed delivery dates. Please allow additional time during busy seasons and for large handmade orders.
Because our candy is sensitive to heat and humidity, we cannot guarantee freshness for international shipments, P.O. boxes, APO/FPO addresses, or deliveries to UPS Access Point locations.
No. Because candy is a food product, we do not accept physical returns or restock returned candy. Please do not mail candy back to us.
Contact us within 30 days of purchase at 252-459-2577 or sales@butterfieldscandies.com. Please include your name, order number or proof of purchase, a description of the problem, and clear photographs when possible. We will review the issue and provide a replacement or refund when appropriate. You will not be asked to return the candy.
Taste is personal, and Butterfields is different from chewy, gummy, or intensely flavored candy. Because food products cannot be returned or resold, we do not provide refunds or replacements based only on personal taste preference. If you are new to Butterfields, the Signature Sampler is the best way to explore the flavors and find your favorite.
Yes. We do not have a retail storefront, but local pickup can be selected during online checkout. We will contact you when the order is ready.
Not at this time. Our production facility is not set up to accommodate public tours while meeting applicable food-safety requirements.
Yes. We can help with client gifts, employee gifts, events, holiday programs, and larger orders. Please use our Corporate Gifting inquiry form so we can understand your quantity, budget, timing, and shipping needs.
Yes. We work with boutiques, gift shops, specialty markets, and other retailers. Call 252-459-2577 or email sales@butterfieldscandies.com to ask about wholesale ordering.
Butterfields is carried mainly by independent boutiques and specialty retailers, as well as The Fresh Market. Contact us if you need help finding a retailer near you.


