Shipping policy
Shipping Policy
Recommended effective date: September 9, 2026
Order Processing
Butterfields candies are made and packed by a small team in Nashville, North Carolina. Our standard order-processing time is 2-4 business days. Processing time is the time needed to prepare and pack an order before it leaves our factory. It does not include carrier transit time.
We ship Monday through Friday, excluding holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day. Processing may take longer during holidays, seasonal releases, promotions, or periods of high order volume.
Rush Requests and Expedited Shipping
If you need an order sooner, place the order online and write the following in the order-notes or special-instructions box in your cart:
RUSH REQUEST — Need by [date]
If the order has already been placed, contact us immediately at 252-459-2577 or sales@butterfieldscandies.com. Include the order number and the date the order is needed.
A rush note is a request, not a guarantee. Rush processing depends on production capacity, product availability, the destination, and the amount of time available. An order is not approved for rush handling until Butterfields confirms the request.
Rush handling or expedited carrier service may require an additional charge. If an additional payment is required, we will contact the customer before the order ships. If we cannot reasonably meet the requested date, we will notify the customer as soon as possible.
Selecting an expedited carrier service, when available, shortens carrier transit time only. It does not automatically shorten Butterfields’ standard processing time unless rush processing has also been requested and confirmed.
Shipping Rates
Orders over $45 ship free, excluding Alaska and Hawaii. Other orders ship for a flat rate of $9.99. Current rates, available services, and eligibility are shown at checkout. Rush-handling and expedited-carrier charges are not included in the standard free-shipping offer.
Estimated Transit Times
Carrier transit time begins after the order has shipped. Orders to the West Coast can take approximately 5–10 business days in transit. Orders to Alaska or Hawaii can take at least 15 business days.
All processing and transit times are estimates unless Butterfields expressly confirms otherwise in writing. Carrier delays caused by weather, high shipping volume, service disruptions, or other events outside our control may affect delivery. Butterfields cannot guarantee a carrier’s delivery date.
Tracking
When tracking is available, it will be sent to the email address or phone number provided with the order. Tracking may take time to update after a package has been accepted by the carrier.
Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address. Please review the address carefully before submitting the order. Contact us immediately if a correction is needed; we cannot guarantee that an address can be changed after processing has begun.
Butterfields is not responsible for delays, failed delivery, loss, or damage caused by an incorrect or incomplete address supplied at checkout. Additional product and shipping charges may apply if an order must be replaced or reshipped.
Heat, Humidity, and Restricted Delivery Locations
Butterfields candies are sensitive to heat and humidity. We cannot guarantee freshness for products shipped internationally, to a P.O. box or APO/FPO address, or to a UPS Access Point location.
Please retrieve delivered packages promptly and do not leave candy outdoors, in a mailbox, or in a hot vehicle. Store opened candy in an airtight container in a cool, dry place.
Order Problems
If an order purchased directly from Butterfields arrives damaged, melted, incorrect, incomplete, or defective, contact us within the period stated in our Refund Policy. Include the order number, a description of the problem, and clear photographs when possible.
For return, refund, and replacement terms, please review our Refund Policy.